Direct Company Supplies (ABN: 84 674 560 939) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or enquire about or apply for a supply account. We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By using our website, you consent to the collection and use of your information as described in this policy.

We collect information you provide directly to us, including: Personal Information: - Name and contact details (such as email, phone and business address) - Company or organisation details - Delivery or service locations where relevant - Enquiry, account, order and supply history - Communications with us Automatically Collected Information: - IP address and browser type - Device information - Pages visited and links clicked - Date and time of visits - Referring website addresses We do not collect sensitive information such as health information, racial or ethnic origin, political opinions, or religious beliefs.

We use the information we collect to: - Process and fulfil your orders - Communicate with you about your orders and enquiries - Respond to enquiries and establish or manage customer relationships - Improve our website, supply services and customer experience - Support account administration, ordering, delivery and VMI services where applicable - Detect and prevent misuse, fraud or security issues - Comply with legal obligations We will not use your personal information for purposes other than those for which it was collected without your consent, unless required or authorised by law.

We may share your information with: Service Providers: - Shipping and logistics providers where needed to fulfil deliveries - IT, hosting and software providers that support our website and business systems - Professional advisers and service providers where reasonably required for our operations These third parties are required to use your information only for the specific services they provide and in accordance with our instructions. Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights and safety or that of others. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include: - SSL encryption for data transmission - Secure payment processing through trusted providers - Regular security assessments - Access controls and authentication procedures - Staff training on data protection While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us: - Remember your preferences and settings - Understand how you use our website - Improve website functionality - Understand website performance and improve functionality You can control cookies through your browser settings. However, disabling cookies may affect some website features. Where we use analytics or similar website measurement tools, information may be collected about how visitors use the website. The tools in use may change over time as our website is updated.

Under the Privacy Act, you have the right to: - Access the personal information we hold about you - Request correction of inaccurate or incomplete information - Request deletion of your personal information (subject to legal obligations) - Opt-out of marketing communications - Lodge a complaint about our handling of your information To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

We may contact customers and prospective customers about enquiries, accounts, orders, delivery, VMI services and other matters connected with the business relationship. Where we send marketing communications, you can ask us to stop by using any unsubscribe option provided or by contacting us directly. Service-related communications that are reasonably necessary to manage an active customer relationship may still be sent.

We retain your personal information for as long as necessary to: - Fulfil the purposes for which it was collected - Provide our services to you - Comply with legal and regulatory requirements - Resolve disputes and enforce our agreements When your information is no longer needed, we will securely delete or de-identify it.

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with the revised effective date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: Direct Company Supplies ABN: 84 674 560 939 Address: 31 Bormar Drive, Pakenham VIC 3810 Phone: 1800 703 089 Email: sales@directcosupplies.com.au For privacy-related complaints, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.