Welcome to Direct Company Supplies. These Terms and Conditions govern your use of our website and the supply of products to approved customers. By accessing our website or placing an order through your account, you agree to be bound by these terms. Direct Company Supplies (ABN: 84 674 560 939) operates from 31 Bormar Drive, Pakenham VIC 3810, Australia. We are committed to providing quality products and services to our customers.

Product pricing is provided to approved customers directly through quotes, account arrangements or other agreed commercial documentation and is quoted in Australian Dollars (AUD) unless stated otherwise. GST applies where required. Product availability, lead times and suitability are confirmed as part of the relevant quote, order or supply arrangement. Website content is intended as general information about the types of products and services we can supply and does not constitute a binding offer. Product descriptions, images and specifications are provided in good faith and may be updated from time to time.

Orders may be placed through an approved customer account, purchase order, quote acceptance or another process agreed with Direct Company Supplies. We may accept or decline an order where reasonably necessary, including where products are unavailable, pricing has changed or the requested supply arrangement cannot be fulfilled. Payment terms and payment methods are those agreed for the relevant customer account, quote or order. Where there is any inconsistency between these website terms and a separately agreed written customer arrangement, the separately agreed arrangement will apply to the extent of that inconsistency.

Delivery arrangements, costs and estimated timeframes are confirmed with the relevant quote, order or customer supply arrangement. They may vary depending on product type, quantity, destination, availability and handling requirements. Any delivery timeframe stated by Direct Company Supplies is an estimate unless expressly agreed otherwise in writing. We will use reasonable efforts to meet agreed delivery requirements and keep customers informed where material delays arise. Responsibility for freight, risk and title will be governed by the terms applicable to the relevant customer account, quote or order.

Customers should contact Direct Company Supplies before returning any goods. Return approval depends on the product, the circumstances, the applicable customer arrangement and any rights that cannot lawfully be excluded. Change-of-mind returns are not automatically accepted. Special-order, custom, made-to-order, clearance or non-standard products may not be returnable unless required by law or otherwise agreed. If goods are faulty, damaged or incorrectly supplied, please contact us as soon as reasonably possible so we can review the issue and confirm the appropriate remedy and return process.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

All content on our website, including text, graphics, logos, images, and software, is the property of Direct Company Supplies or our suppliers and is protected by Australian and international intellectual property laws. You may not reproduce, distribute, modify, or use any content from our website without our prior written consent.

To the maximum extent permitted by law, Direct Company Supplies shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products. Our total liability for any claim shall not exceed the amount paid by you for the relevant product. Nothing in these terms limits or excludes any liability that cannot be limited or excluded under applicable law.

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our website, to understand our practices regarding the collection and use of your personal information.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after any changes constitutes acceptance of the new terms.

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

If you have any questions about these Terms and Conditions, please contact us: Direct Company Supplies ABN: 84 674 560 939 Address: 31 Bormar Drive, Pakenham VIC 3810 Phone: 1800 703 089 Email: sales@directcosupplies.com.au