Talk to us before returning goods
Commercial supply arrangements can vary by product and account. Contact our team first so we can review the circumstances and confirm the correct process.
Let us know what happened.
If an item is incorrect, damaged, faulty or you need to discuss a possible return, contact Direct Company Supplies before sending anything back. Our team will review the product, the order and the applicable account or supply terms and then confirm the appropriate next step.
Help us resolve it quickly.
Your company name and contact details
The relevant order, invoice or purchase order reference if available
The product name, quantity and a clear description of the issue
Photos where the product is damaged, incorrect or appears faulty
Confirmation that the goods are unused and in original packaging where relevant
Faulty, damaged or incorrectly supplied goods
Please contact us as soon as reasonably possible after identifying the issue. We will assess the circumstances and work with you on the appropriate remedy. Nothing on this page is intended to exclude or limit rights or remedies that cannot lawfully be excluded, including rights available under the Australian Consumer Law where applicable.
Return approval depends on the circumstances.
Change-of-mind returns are not automatically accepted and require prior approval from Direct Company Supplies.
Special-order, custom, made-to-order, clearance or non-standard products may not be returnable unless required by law or otherwise agreed.
Approved returns may be subject to freight, supplier, handling or restocking costs where these costs apply and are permitted under the relevant agreement and law.
Do not send goods back until our team has provided return instructions or approval.